Refund Policy

TyBroDesign is an online store that strives to feature a variety of high-quality men's and women's trendy clothing and accessories and affordable products from day one.
Our passion for excellence has always driven us, and continues to drive us into the future.

RETURNS

Returns may be made upon prior approval from us. No returns are generally accepted on orders over 30 days old. Authorized returns are to be prepaid and will be subject to our inspection for damage or misuse before acceptance. Custom orders are not returnable. The only exceptions to this are based on our error per your written instructions.

 

Please email us at Ty@tybrodesign.com for return authorization.

 

PLEASE MAKE SURE THAT THE RETURN ADDRESS NOTES TO THE ATTENTION OF "RETURN DEPARTMENT".

 

Our return address

(Call for correct address as we have different agreements in place with certain vendors.)

 

Shipping and handling costs for return merchandise is the responsibility of the customer. We will not be responsible for any returned items that have not been received by us or our vendors.  For that reason, we recommend sending any packages back via UPS or another shipping/mailing service that offers tracking for your package.

 

Be sure to enclose a copy of your invoice/receipt with your postal mail request, or include your order number if requesting a return via email. Please note the reason for the return so that we may better service your needs in the future.

 

We cannot be responsible for return packages lost or damaged in shipment. The estimated refund time is 10 to 15 business days from the receipt date. Your refund will be issued in the same form as your payment.

 

If the carrier damages your merchandise in shipment, save the box and the merchandise and notify us immediately at 337-999-1277. At that time we will file a claim with the carrier and arrange to have the damaged package picked and remedied. Your account, if any, will reflect an outstanding balance for the replacement items, but credit will be issued when the return is received.

 

RETURNS CHECKLIST

Include your name, address, daytime and evening phone numbers, and your e-mail address to receive a return confirmation, along with a copy of your Invoice/Receipt (or Order Number if submitting your request via email) and Return Form (omit if submitting via email).

 

Indicate the quantity returned and the reason for your return.

 

If you have any questions about how to return an item or to verify your credit, please call 337-999-1277, 8:00am to 5:00pm CST Monday thru Friday or email us at Ty@tybrodesign.com